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Tekninja CRM Solutions:
 Tekninja's flagship product “SYNC CRM” has been developed over a period of Last three years. This is the only CRM, which is designed & developed for the Travel & Tourism segment. This Solution has been possible with in-depth inputs from Travel Industry veterans. The biggest advantage is that it can be deployed in a short span of time, which will enable you to improve your path to profitability.
1. Marketing Automation:
- Campaign Management.
- Mass Email & Out bound Email Marketing.
- Marketing Collaterals.
- Auto Response Email.
- Sales Process Management.
2. Sales Automation
- Lead management.
- Contact Management.
- Opportunity management.
- Account Management.
- Quote Management.
- Product Database.
- Forecasting.
- Commissions Management.
- Multiple Sales Teams.
- Workflow Automation.
- Process Management.
- Activity Management
- Advanced Analytics.
- Knowledge Based Management – Sales Literature management.
- Alerts.
- Email Tracking.
- Mobility Management (Microsoft Outlook Synchronization, MS Word & Excel Integration, Mobile Solution)
3. Customer Service
- Case & Incidents Management.
- Solutions Management.
- Account & Contact Management.
- Knowledge Base Management.
- Calendar and Task Management.
- Productivity Management Features.
- Customer Satisfaction.
- Service Analytics.
4. Analytics
- Reporting & Analytics
- Dashboard Reporting
- Company Overview
- Pipeline Analysis.
- Sales Effectiveness Analysis.
- Service Analysis.
- Customer Analysis.
- Products & Services Analysis.
- Sales Team (s) Analysis.
- Individual Performance Analysis.
5. Collaborations
- Instant messaging
- Web self-service.
| Data Management |
- High volume booking engine to
- Manage flight information
- Manage reservations
- Offer flexible, scalable and user-friendly systems and services.
- Integrated with databases, call centers and partners.
- Share updates instantly with partners and customers.
- Manage customer information to offer competitive custom travel options.
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| Customer Management Solution |
- Increase Up-sell and Cross-sell opportunities.
- Compensate for the traveler's price sensitivity with added value from improved and varied services.
- Handling the consumer traveler, the business traveler and their employer company, in distinct, personalized ways.
- Analytics tools
- Identify high value customers.
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| Finance & Revenue Management |
- Web-based Sales and Care such as ticketing Services (issue and deliver client ticket electronically)
- E-Billing options for Processing, Billing, Account Inquiries.
- Manage employee incentive/commission programs.
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| Technical Operations Solution |
- Integrating the front-office system with different booking systems.
- Integrate and manage the supply chain.
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| Operations Solutions |
- Efficient contact management, so agents can capture and handle hundreds of inquiries per day.
- Sophisticated, multi-channel Campaign Management specially geared to the Travel Industry.
- Effective Offer Management pushed real time to consumers and partners online and through Call Center, and Partner Sites.
- Create sales opportunities across the board with access and management of
- Direct sales.
- Independent travel agents.
- Company-owned travel agents.
- Franchisees.
- Multiple customer channels.
- Integrate into reservation systems to capture travel data.
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Tekninja CRM Benefits:
- Automate basic business processes (marketing, sales, service)
- Use Analysis tools to identify and service high value customers,
- Have customer collaborations on multiple channels and with integrated partner servicing.
- Ensure collaboration between organizational team members for excellent customer service.
- Integrate Front and back end (supply chain)
- Utilize workflow and assignment processes to ensure consistent customer care and delivery of business services.
Business Intelligence & Growth:
- Gain deep business intelligence and insight
- Identify business opportunities and view sales pipelines
- Run real time sales software productivity reports
- Detect neglected leads and revive sales
- Identify market trends
- Determine your biggest, smallest customers, etc.
- Anticipate future growth and get prepared
- Streamline supply chain management processes
- Drill-down through your company-wide data.
Tekninja Professional Services:
- Project Management – requirements, placement and delivery of Travel Industry Solutions
- Business Modeling Services - identify and automate business processes
- Integration Services - CRM Software and/or process customization
- Professional Training Services and Support Services
- Optional Customization - Capacity for user or professional customization and is fully extensible
- Development and Integration - Web Services API and AJAX / COMET controls are system standards.
- Cost control - costs are contained because the platform is proven both flexible and stable
- Legacy - Tekninja has an API that facilitates integration for web based CRM/ERP solutions with existing front and back office systems
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